Customer Service & Support – Live chat, email support, and voice support; ticket resolution; escalation handling; CRM management (Zendesk, Freshdesk, Freshchat, AWS).
Client & Account Management – Client onboarding, retention, and satisfaction tracking; relationship management; reporting and follow-ups.
Administrative Assistance – Calendar management, data entry, documentation, and file organization; handling correspondence and scheduling.
Project Coordination – Task tracking, workflow setup, and cross-team collaboration; process improvement and KPI monitoring.
CRM & Database Management – Updating records, managing client data, tracking service performance, and maintaining accuracy across tools.
Team & Operations Support – Remote team supervision, coaching, performance review, and daily operations assistance.
Quality Assurance & Process Improvement – CSAT and NPS monitoring, QA reports, identifying service gaps, and implementing efficiency solutions.
Sales & Customer Retention Support – Lead follow-up, upselling, appointment scheduling, and client re-engagement campaigns.
Communication & Reporting – Professional email management, status reports, presentations, and stakeholder updates.
Risk & Compliance Support – Document verification, policy adherence, and fraud check coordination (from banking and verification experience).