I can provide inbound customer support by email, chat, phone and ticketing systems. I specialise in software and billing support, including technical support and diagnostics.
I have a wealth of patience with users and never give up on an problem easily! I have a friendly and professional tone, and the ability to explain complex ideas in simple ways.
I can offer remote assistance to customers if troubleshooting doesn't solve the issue, connecting to the user's system to get to the root of the problem.
I am also very experienced in the admin work behind support systems, including various billing platforms (InfusionSoft, JVZoo, ClickBank, 2Checkout, PayPal) and CMS systems (WishList Member, Zoho, OfficeAutoPilot). I'm extremely proficient in Zendesk and advanced setups for it, and Kayako as well.
I'm very proficient in Microsoft Office, Excel, Access, Word, OpenOffice, and most other software packages used in business.