I have been providing phone support, email management and chat support for over 6 years now. I help my clients make their business grow and succeed by providing them value-driven, customized knowledge process and customer relationship management outsourcing solution. Responsibilities - providing solution with high quality service and customer satisfaction - troubleshooting and problem solving using specialized technical knowledge to provide computer support - making sure that each concerns will be handled efficiently and productively with less amount of time -Met or exceeded service and quality standards every review period. -Gathered and verified all required customer information for tracking purposes. -Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. -Managed high call volume with tact and professionalism. -Resolved service, pricing and technical problems for customers by asking clear and specific questions.