Trust and transparency are vital for meeting expectations and maintaining a healthy client-partner relationship.i work on clear and concise strategy, focusing on your KPIs. I dont make false commitment with the clients and complete work on schedule deadline. i always try to provide best service for Contact Centers for Sales, Service & Help desk, Customer Service for Telecom, Manufacturing, Distribution, Financial & Service industries. I have huge experience in customer service in different domain, and also have very talented team. Flexible delivery model Onsite/offshore using a Global Delivery Model. A client engagement team in the USA drives knowledge transition and client satisfaction while the delivery team in India manages service execution We have extensive experience in running operations across multiple channels including voice, email, chat and data. We follow a structured approach to outsourcing with a definite road map that helps us to assess, commit and execute effectively. In addition, our deep industry knowledge helps us understand our customers' business, their requirements and the control environments appropriate to the standards prevalent in their industry. our Matrix's facility is a high performance center offering world class infrastructure and exceptional quality of service. All company processes and practices are consistent with international industry standards. We are focused on continuous process improvement and cost containment. We also look for innovative ways to deliver long term sustainable benefits to your organization through business alignment and optimization. We believe in providing our clients with benefits, which go well beyond initial labor cost arbitrage. We commit to provide best quality services.