- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.

-Helping customers understand the different types of products from the company, and answering questions about their reservations.
- Meet personal/team targets and call handling quotas.
- Handle customer complaints, and provide appropriate solutions and alternatives within the appropriate turnaround time.
- Follow communication procedures, guidelines, and policies.
- Maintaining a positive, empathetic, and professional attitude towards customers always.
- Recording and accurate data entry of customers’ interactions, inquiries, and complaints on CRM.
- Accurately compile shift reporting.
- Retention Call-backs to churned customers