With an experience of over 10 years in the customer service industry, and 5 years in virtual customer care. I am an expert and familiar with all primary tools and techniques used by this industry. What started as a typical job, became my passion and I found that my personality is perfectly aligned with people who need answers. Following are my skills and attributes. 

1. Good Listener 

2. Problem Solving 

3. Time management 

4. Customer Service 

5. Empower Others 

6. Employee Monitoring and Training 

7. Effective Communication 

8. Demonstrate Integrity 

9. Emotional Intelligence. 

10. CRM expert (Freshdesk, Zohodesk)

11. Phone Support

12. Chat Support

13. Email Support

14. Compliance

15. TeleMarketing

16. Telesales

17. Digital Marketing