Customer Service Manager B2B/B2C. E-mail, Chat Support, Ticketing, and Virtual Assistance, KPI/SLA design and improvements. Tracked Success in International Customer Motivation for Spanish, Portuguese, and English. Some companies: TripAdvisor, Microsoft, Samsung, and Adidas. Proactive, well organized, ambitious, positive with a can-do attitude, empathic and client-driven. Quality expert based on ISO:9001