Hi there, I'm a professional customer support agent, virtual assistant, and live chat support agent for all kinds of projects. I've been in the business for about 5 years and I strongly believe that customer service is key to any business. My services include: Identify and assess customers' needs with the goal of achieving satisfaction. Manage customers' complaints and dissatisfactions, resolve challenges within the stated level of agreement. Provide customers with correct and timely information. Engage customers and leave them with a positive customer service experience. Chat and Social media support Appointment setting and confirmation My Abilities: Proficiency in the use of Microsoft Office suites. CRM Software such as Siebel, Microsoft Dynamics and Zoho Presentation Skills (PowerPoint) Customer Service and Relationship Management