I am a dedicated customer service professional with over 8 years of hands-on experience delivering high-quality support across live chat, email, phone, and ticketing systems. I have successfully supported customers in diverse industries, including motor insurance, hospitality, and e-commerce, which has helped me develop strong problem-solving skills and adaptability.
Currently, I work with a leading global e-commerce company, providing end-to-end customer support for Australian and US customers. My responsibilities include handling pre- and post-order queries, order tracking, returns and replacements, payment issues, escalations, and coordination with internal teams and delivery partners to ensure timely resolutions.
I am known for delivering clear, empathetic, and solution-oriented support, even in high-pressure situations. My focus is always on first-contact resolution, customer satisfaction, and maintaining brand trust. Due to consistent performance and positive feedback, I have been recognized multiple times as a “Best Solution Provider”, based on customer reviews and ratings.
If you’re looking for a reliable, experienced customer support professional who understands international customers and delivers results, I’d be happy to help.