"Experienced Customer Support Executive | 8+ years helping global customers via chat, email, phone & ticketing with top-rated solutions and satisfaction."
I’ve been passionate about helping people for as long as I can remember, which naturally led me to a career in customer support. Over the past 8 years, I’ve honed my skills across live chat, email, phone, and ticketing platforms, supporting customers in industries like motor insurance, hospitality, and e-commerce. Each experience taught me something new—whether it was the importance of empathy in resolving sensitive issues or the value of patience when guiding someone through a complex process.
Currently, I work with a top-tier e-commerce company, serving Australian and US customers. Every day, I help customers navigate pre- and post-order queries, manage returns and replacements, troubleshoot issues, and coordinate with internal teams and delivery partners. I take pride in turning potentially frustrating experiences into moments of satisfaction, which has earned me multiple accolades as a “Best Solution Provider”, recognized through customer feedback and ratings.
What drives me is a genuine commitment to people—making sure every interaction is handled with care, clarity, and respect. I believe excellent support isn’t just about solving problems quickly; it’s about making people feel heard, valued, and understood.
Outside of work, I enjoy reading about new technology trends, exploring different cuisines, and traveling whenever I can. These hobbies not only recharge me but also help me connect better with customers from different cultures and backgrounds. I also love sharing small stories and tips with my colleagues, building a positive and collaborative environment wherever I work.
At my core, I’m a problem-solver, a listener, and someone who thrives on creating positive experiences. Whether it’s handling a tricky support ticket or sharing a light-hearted moment with a customer, I aim to leave a lasting impression. For me, customer support is not just a job—it’s a way to make people’s day a little easier and a lot brighter.
Work Terms
Hours of Operation:
I am flexible to accommodate clients in Australia and US time zones as needed for meetings or urgent tasks.
Payment Terms:
I work on an hourly basis, with rates agreed upon before the start of the project. Payment is expected via Guru’s SafePay system after submission of weekly or milestone-based timesheets. Invoices will be submitted through Guru according to the agreed schedule.
Preferred Communication Style:
I prioritize clear and timely communication. I am comfortable communicating via Guru messages, email, or video calls, depending on client preference. I provide regular updates on work progress and am responsive to feedback to ensure all expectations are met.
Response Time:
I typically respond within 12–24 hours on business days. For urgent requests, I am available for faster communication if agreed upon in advance.
Additional Notes:
I value transparency and clarity in all projects and ensure all tasks are tracked, documented, and completed efficiently. I aim to maintain a professional and friendly working relationship with all clients.