9 months of experience as Customer Support • Accommodate customer inquiries using Gorgias and Zendesk • Reply to customer inquiries on Social Media (Instagram, Facebook, Twitter) within 5-30 minutes • Process customer requests through Shopify (Order Fulfillment, change customer order address, size, color and etc.) • Help customers with complaints and questions • Give customers information about products • Assist customers regarding their orders • Update on shipments & refunds