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Administrative & Secretarial

Customer Support (Phone,Email,Chat)

To obtain a position wherein I can make use of my potential for the growth of the organization.

I have five years of call center experience; both office and home setup. I have worked in one of the biggest BPO industry in the Philippines. Catered technical/sales/customer service accounts such as activation of cable boxes, modems, and phones (COMCAST), routers configuration (LINKSYS), processing orders, email handling/chat support for customers and same is true with sales. I opted to utilize these skills online to build a foundation in the field of customer support.

I believe that dealing with a range of customers, from pleasant and appreciative to frustrated and rude is a roller coaster. Every situation for me requires a positive attitude and prompt resolution because, for customers, agents are the face of the company. I am sure that my outgoing personality can assess situations, recognize problems and resolve concerns quickly. I know how and when to express empathy. My undying patience is also one key that I am a good fit for this project because it will always provide me the ability and desire to help and be sensitive to their needs.

I have knowledge and experience in Intercom, Salesforce, Call Tracking Metrics, 17hats, Aircall, Shopify, Slack, and Asana.

I am fluent in English and good with communication skills. I have reliable high-speed internet and a laptop which is solely used for work to maintain client’s confidentiality.

Professionalism, openness to feedback and learning and overall high-quality output are the things I strive to offer to my clients.

I look forward to having the honor of being a valuable asset to the company.

Skills & Expertise

AccountingBpoChat SupportCustomer ServiceEmailEnglish LanguageHelp DeskLearningOffice AssistantOrder ProcessingPhone SupportRouters

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