I have years of experience in the BPO industry. I started as a sales representative for a major telecommunications company in the USA. For my last job, I worked as a quality analyst for a major gaming company and the objective of my job is to ensure that our phone/chat representatives provide the best customer service experience. I am very keen on detail no matter how small or big it may be. I am confident that this attribute will help me with ensuring top quality work for my would be employers.