I provide professional remote customer service and operations support for businesses that require accurate, empathetic, and well-documented customer interactions. I specialize in healthcare-adjacent support, benefits administration, and high-volume customer service environments.
With over 20 years of experience, a background in psychology, and military-trained reliability, I help organizations improve customer satisfaction, maintain compliance, and streamline daily operations.
Customer service support via phone, email, and chat
Healthcare and benefits customer support
CRM documentation and data entry
Case tracking, follow-up, and customer resolution
Administrative support and reporting
Process improvement for customer service workflows
Handling complex or sensitive customer inquiries