Please, allow me!
I help businesses improve customer experience, streamline operations, and build high-performing support teams—without adding unnecessary complexity.
I bring 20+ years of experience across customer service, healthcare-adjacent support, human resources, and operations leadership, including extensive remote work. I am a disabled veteran with a strong service ethic, a near-complete bachelor’s degree in psychology, and a certificate in clinical psychology. This combination allows me to deliver solutions that are both operationally sound and human-centered.
My work focuses on helping organizations:
Improve customer satisfaction and retention
Optimize call center and remote support workflows
Strengthen documentation, compliance, and data accuracy
Train and coach customer-facing teams
Handle sensitive or high-stress customer interactions with professionalism and empathy
I have supported large organizations and fast-paced environments where accuracy, responsiveness, and accountability matter. I am highly skilled in CRM systems, documentation processes, performance metrics, and cross-functional collaboration. I understand how to balance efficiency with empathy—especially in healthcare, benefits administration, and service-driven industries.
Clients value me for being:
Direct, reliable, and easy to work with
Highly organized and detail-oriented
Calm and effective under pressure
Focused on practical solutions, not buzzwords
If you need someone who can quickly understand your business, improve how your customers are supported, and help your team operate more effectively—especially in a remote or high-volume environment—I’m ready to help.
Let’s talk about how I can support your goals.
Work Terms
I help businesses improve customer experience, streamline operations, and build high-performing support teams—without adding unnecessary complexity.
I bring 20+ years of experience across customer service, healthcare-adjacent support, human resources, and operations leadership, including extensive remote work. I am a disabled veteran with a strong service ethic, a near-complete bachelor’s degree in psychology, and a certificate in clinical psychology. This combination allows me to deliver solutions that are both operationally sound and human-centered.
My work focuses on helping organizations:
Improve customer satisfaction and retention
Optimize call center and remote support workflows
Strengthen documentation, compliance, and data accuracy
Train and coach customer-facing teams
Handle sensitive or high-stress customer interactions with professionalism and empathy
I have supported large organizations and fast-paced environments where accuracy, responsiveness, and accountability matter. I am highly skilled in CRM systems, documentation processes, performance metrics, and cross-functional collaboration. I understand how to balance efficiency with empathy—especially in healthcare, benefits administration, and service-driven industries.
Clients value me for being:
Direct, reliable, and easy to work with
Highly organized and detail-oriented
Calm and effective under pressure
Focused on practical solutions, not buzzwords
If you need someone who can quickly understand your business, improve how your customers are supported, and help your team operate more effectively—especially in a remote or high-volume environment—I’m ready to help.
Let’s talk about how I can support your goals.