I am a highly skilled and experienced Senior Customer Service Specialist with expertise and strong background in providing the best customer experience, team leadership, customer/client relations, eCommerce administration, talent sourcing, recruiting, general administrative support, project management and all-around virtual assistance.
Apart from over 18 years of customer service experience, I have a strong background and proficiency n managing, building and designing Ecommerce websites/platforms (Shopify, Wayfair, Amazon, Woocommerce, BigCommerce, Squarespace, Wix, Ecwid, etc.).
I am also well versed in Amazon FBA management, Seller Central, FBA Inventory, Social Media Management/Moderation, and using Project Management tools such as Asana, Confluence, and Trello.
Here are my skills and expertise (not limited to):
- Team Management - Lead & manage a Customer Service/Support Team, Sub-Team Leaders and SMEs
- Quality Assurance, Performance Reviews and Coaching
- E-mail and Chat Support (General, Billing, Sales, Technical Support, Upselling, Billing, Complaints, Fraud and Violation Reports)
- Recruitment, Candidate Sourcing/Talent Sourcing
- Transition Training for new hires, Conduct Meetings and QA Calibrations
- Ecommerce Management, Design and Development: Shopify, Woocommerce, Wordpress, Wix, Ecwid
- Shopify, Dropshipping, Order Fulfillment, Inventory Management etc. -
- Amazon Webstore & Seller Central: Business Reports, FBA Inventory, Sales & Inventory Report, Advertising Report and Hijackers check, Listing Optimization
- US Patent Search, Keyword Research, Keyword Inspector, Amazing.com, Market Research, Product Research
- Social Media Content Creation, Social Media and Website Moderation (Facebook, LinkedIn, Twitter & Instagram)
- Product Description, Canva, Presentation, Infographics, Blog Graphics, Pinterest and Tumblr Graphics, Posters, Invitation, Banners and Labels.
- Project Management Platform/Software, Asana, Atlassian Jira and Confluence, Trello, Odoo
- Slack, Zoom, Skype, Zopim, Talkdesk, Kayako, Olark, Helpshift, Help Scout and others
- Google Suite/Workspace, MS 365, MS Power Automate, MS Office, Sharepoint, OneDrive etc.
- ChatGPT, Chatbots, Zapier AI apps
- Administrative Support, Technical Support
- CRM softwares - Zendesk, Salesforce/Salesforce Lightning, Zoho, Hubspot, Oracle RightNow, Lime Light CRM, NetSuite CRM+, Gorgias etc.
- Time Keeping and Scheduling, Reporting, and Data Analysis
- Internet Research, Data Entry, Data Collection/Data Gathering
I am fluent in English (both written and verbal). I consider myself as a quick learner, attentive to detail, goal-oriented, flexible, self-motivated, open to learning, team player and great at multi-tasking. I possess the professionalism and enthusiasm in each and every work that I do.