Deliver excellent, Efficient, and Timlely Service
I am a highly skilled and experienced Senior Customer Service Specialist with expertise and strong background in providing the best customer experience, team leadership, customer/client relations, eCommerce administration, talent sourcing, recruiting, general administrative support, project management and all-around virtual assistance.
Apart from over 18 years of customer service experience, I have a strong background and proficiency in managing, building and designing Ecommerce websites/platforms (Shopify, Wayfair, Amazon, Woocommerce, BigCommerce, Squarespace, Wix, Ecwid, etc.).
I am also well versed in cloud-based applications, APIs, Amazon FBA management, Seller Central, FBA Inventory, Social Media Management/Moderation, and Project Management tools.
Here are my skills and expertise (not limited to):
- Team Management - Led a Customer Service/Support Team, Sub-Team Leaders and SMEs - Quality Assurance, Performance Reviews and Coaching
- E-mail and Chat Support (General, Billing, Sales, Technical Support, Upselling, Billing, Complaints, Fraud and Violation Reports)
- Recruitment, Candidate Sourcing/Talent Sourcing
- Ecommerce Management, Design and Development: Shopify, Woocommerce, Wordpress, Wix, Ecwid -
- Shopify, Dropshipping, Order Fulfillment, Inventory Management etc. -
- Amazon Webstore & Seller Central: Business Reports, FBA Inventory, Sales & Inventory Report, Advertising Report and Hijackers check, Listing Optimization
- US Patent Search, Keyword Research, Keyword Inspector, Amazing.com, Market Research, Product Research
- Social Media Content Creation, Social Media and Website Moderation (Facebook, LinkedIn, Twitter & Instagram)
- Product Description, Canva, Presentation, Infographics, Blog Graphics, Pinterest and Tumblr Graphics, Posters, Invitation, Banners and Labels.
- Project Management/Tracking Tools, Asana, Atlassian Jira and Confluence, Trello, Odoo
- Slack, Zoom, Skype, Zopim, Talkdesk, Kayako, Olark and other Customer Service Softwares
- Google Suite, MS Office, Sharepoint, OneDrive etc
- ChatGPT, Chatbots, AI apps
- Administrative Support, Technical Support
- Zendesk, Salesforce CRM, Salesforce Lightning, Oracle RightNow, Lime Light CRM, NetSuite CRM+, Gorgias, Zoho, Hubspot
- Time Keeping and Scheduling, Reporting, and Data Analysis
- Internet Research, Data Entry, Data Collection/Data Gathering
I am fluent in English (both written and verbal). I consider myself as a quick learner, reliable, always open to learning new skills and tools, flexible, highly motivated, and great at multi-tasking. I possess the professionalism and enthusiasm in each and every work that I do.
Work Terms
Full-Time or Part-Time
Prefers non-voice jobs.
Remote Only
Weekly/Bi-Weekly Payment