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Administrative & Secretarial Customer Service & Account Management

Digital Marketing & Client Success Speci

$13/hr Starting at $30

I help businesses grow through strategic digital marketing, client success management, and targeted email campaigns. With 5+ years of experience in B2B SaaS environments, I specialize in CRM management using HubSpot, Salesforce, and Zoho, email marketing via Mailchimp and Klaviyo, SEO strategy, PR campaigns, and lead generation. I have a proven track record of increasing client retention by 35%, reducing churn by 28%, and maintaining CSAT scores above 92%. Whether you need to nurture your customer base, optimize your marketing funnel, or manage your CRM workflows, I deliver measurable results remotely with precision and professionalism. Available for both short-term projects and long-term engagements across US, UK, and global time zones.

About

$13/hr Ongoing

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I help businesses grow through strategic digital marketing, client success management, and targeted email campaigns. With 5+ years of experience in B2B SaaS environments, I specialize in CRM management using HubSpot, Salesforce, and Zoho, email marketing via Mailchimp and Klaviyo, SEO strategy, PR campaigns, and lead generation. I have a proven track record of increasing client retention by 35%, reducing churn by 28%, and maintaining CSAT scores above 92%. Whether you need to nurture your customer base, optimize your marketing funnel, or manage your CRM workflows, I deliver measurable results remotely with precision and professionalism. Available for both short-term projects and long-term engagements across US, UK, and global time zones.

Skills & Expertise

Account ManagementClient AdministrationClient AssessmentClient ContactClient OrientationCustomer ServiceDigital MarketingMarketingSalesforceZendesk

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