Results-driven remote professional | Digital Marketing | Client Success | Email Marketing

I'm Grace Ndung'u, a Digital Marketing Strategist and Client Success Manager based in Nairobi, Kenya, with over five years of experience helping B2B SaaS brands grow, retain clients, and drive measurable results remotely. My work spans email marketing, CRM management, SEO strategy, PR campaigns, and lead generation — and I bring the same level of dedication to every project whether it's a short-term campaign or a long-term partnership.

My career started in media and communications, where I worked at MediaMax as a Media & Communications Professional, developing content, managing media relations, and shaping brand narratives across multiple platforms. That foundation gave me a deep appreciation for storytelling and communication — skills I carry into every client relationship I build today. I later moved into public relations at Cynthia Nyamai Communications as a PR Analyst, where I led media campaigns that reached over 2.4 million impressions and worked with some of East Africa's most exciting tech brands.

Over the years working with global clients through Upwork, I grew into client success and digital marketing, managing portfolios of B2B SaaS accounts, building email campaigns from scratch, optimizing CRM workflows, and coordinating cross-channel paid media strategies. I increased client retention by 35%, reduced churn by 28%, and consistently maintained CSAT scores above 92% — numbers I'm genuinely proud of because they represent real relationships, not just metrics.

I hold a Bachelor's Degree in Public Relations from Mount Kenya University and an Associate's Degree in Journalism and Mass Communication from Nairobi Institute of Business Studies — both of which shaped how I think about brands, audiences, and communication strategy.

Outside of work, I'm a creative at heart. I enjoy video editing, particularly horror and themed edits, which keeps my eye for detail sharp and my creative instincts alive. Living independently in Nairobi has taught me discipline, self-motivation, and the kind of resourcefulness that makes remote work feel natural rather than challenging.

My values are simple — integrity, reliability, and results. I believe in being honest with clients about what's working and what isn't, showing up consistently, and always delivering work that I'd be proud to put my name on. I don't just want to complete tasks; I want to genuinely contribute to the growth of every business I work with.

If you're looking for a dedicated remote professional who brings both strategic thinking and hands-on execution to the table, I'd love to work with you.

Work Terms

**Hours of Operation**
Monday to Friday, 8:00 AM – 5:00 PM EAT (East Africa Time). Flexible to accommodate US, UK, and global time zones upon agreement.

**Work Terms**
Available for both short-term projects and long-term engagements. Open to hourly, milestone-based, or fixed-price arrangements depending on the scope of work. All project details, deliverables, and timelines will be agreed upon before work begins.

**Payment Terms**
For new clients, a 50% upfront deposit is required before work commences, with the remaining 50% due upon project completion. For long-term retainer arrangements, monthly invoicing applies. Payments accepted via Guru SafePay, PayPal, Wise, or bank transfer.

**Preferred Communication Style**
I prefer clear, professional communication via email or messaging platforms such as Slack, Google Meet, or Zoom. I respond to all messages within 24 hours during working hours. For ongoing projects, I provide regular progress updates and am available for scheduled check-in calls to ensure alignment and transparency throughout.