I help e-commerce stores and B2B/SaaS teams globally keep customers satisfied by managing tickets and inboxes end-to-end—answering customer inquiries, updating order/logistics status, handling returns/exchanges/refunds, and escalating technical issues when needed. I also keep records clean and reports accurate, so nothing gets lost and clients get consistent, timely updates.
Customer Support & Client Service
- Customer Support VA, Client Service VA
- ema!l-support, Calls (Inbound and Outbound) & live chat support, ticket management
- Zendesk / Gorgias / Intercom / Kustomer / Freshdesk support
- Customer follow-ups, escalation handling, queue management
- SOP writing, documentation, knowledge base support
E-commerce Operations
- Order processing & order edits
- Shopify support, order/invoice/refund processing
- Returns, exchanges, replacements
- Inventory monitoring & promo/discount validation
- Logistics coordination & shipment (FedEx/UPS/USPS/ParcelPanel/FBA)
SaaS / Technical Support (Customer-facing)
- Troubleshooting (apps, websites, SaaS platforms)
- Account navigation support, incident reporting basics
- Technical troubleshooting & escalation coordination
- PopSQL / Terminal basics for data lookups
Data, Reporting & CRM Hygiene
- CRM updates (HubSpot/Salesforce/Freshsales/GoHighLevel)
- Data entry + data integrity (high-volume records)
- Weekly reporting, ticket volume monitoring
- Excel / Google Sheets reporting
- ClickUp and Monday.com
I stand out because of ...
- End-to-end customer + operations coverage: you don’t just reply—you manage the order/logistics workflow (updates, refunds, returns/exchanges).
- Built for e-commerce + SaaS: experience supporting both storefront operations and customer-facing SaaS troubleshooting.
- Fast, organized, and documented: strong queue management + Notion/SOP-style documentation so processes stay consistent.
- Clean records + reliable reporting: CRM/ticket hygiene and Excel reporting to reduce “lost ticket” issues.
- Tool-driven efficiency: comfortable across Zendesk/Gorgias/Intercom + Shopify + multiple CRMs and task systems (ClickUp/Monday/Notion).