Fast answers, clean records, happier customers—end-to-end support for e-commerce and SaaS teams. You get faster replies, accurate updates, and early escalations.

I'm a client service/customer support VA built for e-commerce and SaaS. I manage inbox and tickets, keep CRM/order systems accurate, and run fast, friendly follow-ups—from order questions to refunds/returns/exchanges. I document everything clearly, update customers consistently, and escalate early when anything needs a deeper handoff. On high-volume days, you get organized workflows, reliable reporting, and support that stays calm, proactive, and on time.

Work Terms

Hours of Operations & Availability:

Part-time: 20–30 hours per week
Full-time (as needed): 40–50 hours per week, depending on demand and workload
Contract work: Flexible scheduling, with a minimum 6-month contract term

Communication Style:
Anya

Payment Terms:

Payments are weekly via Wise, or
Every 14 days (every two weeks), via Wise, depending on agreement.