I can be your Jack of all Trades with Customer Service Expertise.
With more than 15 years of experience in providing excellent Customer Experience, Talent Sourcing, Training and Administrative Support. I have managed and led a team of customer support, SMEs and sub-team leaders.
I have years of experience in managing, building and designing Ecommerce websites (Shopify, Wayfair, Woocommerce, BigCommerce, Squarespace, Wix, Ecwid etc.). I am also well versed in Amazon FBA management, Seller Central, FBA Inventory, Social Media Management/Moderation, and using Project Management tools such as Asana, Confluence, and Trello.
Here are my skills and expertise (not limited to):
- Recruitment, Candidate Sourcing/Talent Sourcing
- Ecommerce Management, Design and Development: Shopify, Woocommerce, Wordpress, Wix, Ecwid - Shopify
- Dropshipping, Order Fulfillment, Inventory Management etc. - Amazon Webstore & Seller Central: Business Reports, FBA Inventory, Sales & Inventory Report, Advertising Report and Hijackers check, Listing Optimization - US Patent Search, Keyword Research, Keyword Inspector, Amazing.com, Market Research, Product Research
- Social Media Content Creation, Social Media and Website Moderation (Facebook, LinkedIn, Twitter & Instagram)
- Product Description, Canva, Presentation, Infographics, Blog Graphics, Pinterest and Tumblr Graphics, Posters, Invitation, Banners and Labels. - Project Management/Tracking Tools: Asana, Atlassian Jira and Confluence, Trello, Odoo
- ChatGPT, Chatbots - Team Management - Led a Customer Service/Support Team, Sub-Team Leaders and SMEs - Quality Assurance, Performance Reviews and Coaching
- E-mail and Chat Support (General, Sales, Upselling, Billing, Complaints, Fraud and Violation Reports) - Administrative Support, Technical Support - MS Office: Word, Excel, Powerpoint, Access; Sharepoint, OneDrive etc
- Slack, Zoom, Google Suite, Google Drive, Docs and Sheets
- CRM & CMS: Zendesk, Salesforce CRM, Salesforce Lightning, Oracle RightNow, Lime Light CRM, NetSuite CRM+, Gorgias, Hubspot and a lot more.
- GZopim, Talkdesk, Kayako, Olark and other Customer Service Software
- Time Keeping and Scheduling, Reporting, and Data Analysis - Internet Research, Data Entry, Data Collection/Data Gathering
I am fluent in English (both written and verbal). I consider myself as a quick learner, reliable, always open to learning new skills and tools, flexible, highly motivated, and great at multi-tasking. Having a friendly disposition makes me easy to deal with, and I possess professionalism and enthusiasm in each and every work that I do.