With 12+ years of experience, I’ve worked with Australian, US, UK, and European clients — managing both ecommerce operations and client-facing account management. I specialize in helping ecommerce brands and digital marketing agencies run smoothly by combining operations, customer support, and client communication. 💼 What I Bring
✔ Ecommerce Operations Shopify, order management, backend workflows, daily operations
✔ Customer Support Systems Zendesk, Gorgias, ticket handling, escalations
✔ Account Management Client communication, reporting, coordination with teams
✔ Customer Experience (CX) Reducing support load, improving response quality, retention focus
✔ Reputation Management TP & Facebook, brand trust building
🌍 Global Client Experience I’ve worked extensively with Australian and US-based clients, so I understand: Time zone coordination
✔ Professional communication standards
✔ Client expectations in digital marketing & ecommerce
⚙️ How I Add Value • Streamline operations and remove workflow bottlenecks • Manage client communication with clarity and professionalism • Reduce support chaos and improve customer satisfaction • Ensure smooth delivery across teams and platforms I don’t just complete tasks — I bring structure, clarity, and reliability to your business.
✅ Why Clients Work With Me
✔ 12+ years of hands-on experience
✔ Strong AU, UK & US client communication
✔ Reliable, proactive, and detail-oriented
Able to manage operations with minimal supervision If you need someone who can handle both operations AND client communication, I’m ready to step in. Let’s connect and improve your ecommerce operations.