Your emails aren't getting opened, and your support tickets are piling up and both problems are costing you customers. I fix that.
I help eCommerce brands turn email marketing and customer support into one reliable revenue-and-retention engine instead of two disconnected chores.
On the email side, I manage your ESP end-to-end (MailerLite, Klaviyo) — building automated flows that actually convert (welcome series, abandoned cart, post-purchase, win-back), writing campaigns that read like a person wrote them, and running deliverability audits so your emails land in the primary inbox instead of getting buried in spam or promotions.
On the support side, I run your helpdesk and live chat (Freshdesk, Zoho Desk, Intercom, Olark) with fast, SLA-driven response workflows, canned-response setups that cut resolution time, and clean escalation handling, so customers feel heard instead of ignored.
The real value: I connect the two. A support conversation becomes a win-back email. A happy customer becomes an upsell flow. Most freelancers hand you one piece; I hand you the system.
I run a digital marketing agency (InboxSparrow) built on exactly this stack, so you get agency-level process — clear scope, fast turnaround, no jargon in the reporting — at freelance rates. Message me and let's talk about what your inbox and your support queue could actually be doing for your revenue.