Turning email marketing and customer support into one revenue-and-retention engine for eCommerce brands — clear scope, fast turnaround, zero fluff.

I help eCommerce brands fix two of their most customer-facing systems: email marketing and customer support.

On the email side, I manage ESP platforms end-to-end (MailerLite), building automated flows — welcome series, abandoned cart, post-purchase, win-back — writing campaigns that convert, and running deliverability audits so emails land in the primary inbox instead of spam or promotions.

On the support side, I run helpdesk and live chat across Freshdesk, Zoho Desk, Intercom, and Olark, with SLA-driven response workflows and clean escalation handling that keeps customers feeling heard instead of stuck in a queue.

I also bring hands-on virtual assistant experience, including training and LMS coordination — scheduling trainer and participant sessions and managing session logistics.

What I value most in client work: clear scope, honest timelines, and reporting that doesn't bury you in jargon. You'll always know exactly where a project stands.

Outside of client work, I co-write a children's book series with my son and self-publish through Kindle Direct Publishing — a project that's taught me a lot about patience, clear communication, and shipping something all the way to done.

Work Terms

Response time: within 24 hours, usually faster during Mon–Sat, 10am–7pm IST.

Payment terms: milestone-based for larger projects, paid upfront for smaller ones

Preferred communication: Guru messages for day-to-day updates and scope discussion; email for detailed documentation, files, or anything that needs a written record.