I worked as a professional Customer Support and Virtual Assistant for more than 1 year in a Real Estate Company based in US. My job responsibilities include providing the support that varies depending on the organization and may include answering incoming calls, Executive calendar management, email management, answering questions about products or customer accounts, placing orders and resolving complaints or issues customers may have, social media management and transaction coordinator. I also worked as a Hotel Reservation Specialist, where I am knowledgeable in verifying customer information and payment options, assign rooms and respond to customers with confirmation emails or letters. This experience also includes simple marketing strategies for upscale and mid-scale hotels, catering to different countries worldwide. With regards to my past job experiences, I was exposed to Excel and other Microsoft Applications in creating reports. I am familiar with web tools such as Google Drive, Google Sheet, Google Apps, Canva, Infusionsoft, Zillow, MLS, Podio, Dotloop, Brokermint, Pinergy and more. I can say that I have been doing this kind of job for years now and made me an expert and flexible to different tasks that may be given to me. I am confident that I have excellent English Communication Skills which I use every day to deal with my clients and customers.