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Sales & Marketing

Experienced CSR-Chat/Email/Phone Support

3+ years of experience into customer support services, having experience in various communication channel - Live Chat Support, Email Support, Kana, Freshdesk, Help Desk/Ticket Support and Inbound Phone Support.

? Resolving queries of the customers through live chat, email and phone support.
? Interact with customers and follow the knowledge base to solve their queries.
? Ensuring quality assurance, security concerns throughout the interaction mode.
? Understanding and developing customers and business needs.
? Developed grateful interaction experiences.

Skills & Expertise

BpoChat SupportChatbotCustomer EducationCustomer ServiceEmail SupportHelpdesk SupportInbound CallsLive ChatMessanger ChatbotPhone SupportTickets

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