3+ years of experience into customer support services, having experience in various communication channel - Live Chat Support, Email Support, Kana, Freshdesk, Help Desk/Ticket Support and Inbound Phone Support. ? Resolving queries of the customers through live chat, email and phone support. ? Interact with customers and follow the knowledge base to solve their queries. ? Ensuring quality assurance, security concerns throughout the interaction mode. ? Understanding and developing customers and business needs. ? Developed grateful interaction experiences.