3+ years of experience into customer support services, having experience in various communication channel - Live Chat Support, Email Support, Kana, Freshdesk, Help Desk/Ticket Support and Inbound Phone Support.
? Resolving queries of the customers through live chat, email and phone support.
? Interact with customers and follow the knowledge base to solve their queries.
? Ensuring quality assurance, security concerns throughout the interaction mode.
? Understanding and developing customers and business needs.
? Developed grateful interaction experiences.