Experienced CSR- Live Chat Support/Email Support/Phone support
3+ years of experience into customer support services, having experience in various communication channel - Live Chat Support, Email Support, Kana, Freshdesk, Help Desk/Ticket Support and Inbound Phone Support.
● Resolving queries of the customers through live chat, email and phone support.
● Interact with customers and follow the knowledge base to solve their queries.
● Ensuring quality assurance, security concerns throughout the interaction mode.
● Understanding and developing customers and business needs.
● Developed grateful interaction experiences.