Property Management Support Specialist with 3+ years of experience supporting US residential real estate operations. Experienced in lease administration, tenant lifecycle coordination, utilities processing, violations management, and legal case documentation, HVAC, Plumbing, Electrical, Interior, Exterior, Boiler repairs & Service, Toilet repairs, Drain Cleaning, Smoke Detector, Gutter Cleaning, Landscaping, Fencing, Schedule Inspections and report,Sewer, Collections, ACH payment processing, Vendor management. Proficient in Yardi and Heights Management (Heightsre). Handles 70+ daily tenant and vendor calls while maintaining 98%+ data accuracy. Fully remote-ready with strong US client communication skills.
CORE SKILLS
Lease Administration | Tenant Coordination | Yardi | Heightsre Move-In / Move-Out Processing | Utilities Transfers Property Violations Sales & Rental Transaction Support Tenant COI Management | Legal Case Documentation High-Volume Call Handling (70+/day) US Voice Support | Remote Operations.
Managed lease records, renewals, amendments, and tenant updates in Yardi • Processed move-ins, move-outs, and account changes in Heightsre • Coordinated utility setup, transfers, and service disconnections • Tracked property violations and ensured compliance documentation • Maintained tenant Certificates of Insurance (COI) records • Supported rental listings and property transaction documentation • Documented legal case files related to tenant disputes • Conducted rental market data validation and reporting support • Maintained 98%+ data accuracy across property databases • Handled 70+ inbound/outbound calls daily with US tenants and vendors • Consistently met SLA, quality, and performance benchmarks