I am an experienced Team Leader and Customer Support Specialist with more than 15 years of experience in customer service, sales, call centers, and e-commerce support. I worked as a Team Leader at Amazon’s German customer service department from 2017 to 2025, where I managed a team of 21 employees, monitored performance, organized workloads, and ensured high customer satisfaction. In Call center general 15 Y
I have also worked with international companies including IBM and Concentrix, handling customer support, ticket management, live chat, email support, and sales operations in both German and English.
My services include:
- Team management and leadership
- German and English customer support
- Email and chat support
- Zendesk ticket handling
- Call center operations
- Customer satisfaction improvement
- Sales and upselling
- E-commerce customer service
- Virtual assistance and administrative tasks
- Performance monitoring and reporting
I am highly committed, detail-oriented, and focused on delivering professional customer experiences. I have strong communication, leadership, and problem-solving skills, with the ability to manage teams effectively while maintaining excellent service quality.
Why work with me?
- 15+ years of customer service experience
- 7+ years of Team Leader experience
- Fluent in German and English
- Experience with international companies
- Strong leadership and communication skills
- Reliable, organized, and deadline-focused
- Sales and customer retention expertise
I am ready to help businesses improve customer support performance, team productivity, and customer satisfaction through professional leadership and support services.