I am an empathetic and dependable professional with more than five years of global experience in customer service, guest support, and executive administration. I am skilled at resolving complex issues, improving satisfaction, and managing digital operations with a calm and clear approach. I am ready to support dynamic teams with both emotional intelligence and technical know-how.
Customer Service & Guest Support
My background includes managing hospitality venues and achieving high satisfaction ratings. As a co-owner and manager at YAIYA Hostel and Smoothie Bar, I handled day-to-day guest relations and achieved a 95% guest satisfaction rating. At Nest Beach Club + Beach House, I managed daily operations for two high-volume venues, and I was able to maintain a 90%+ satisfaction rating by handling guest complaints and resolving conflicts. My expertise includes customer support through live chat and CRM. I also grew the Instagram following for YAIYA to over 25K and increased booking conversions by 20%.
Human Resources & Administration
I have a strong foundation in human resources and administration. In my role as a Human Resources and Administration Assistant at SilvaCare, I maintained detailed records for more than 80 employees to ensure HR compliance and quick document retrieval. I also developed a streamlined employee file system that reduced administrative retrieval time by 50%. I supported onboarding processes, including interviews, background checks, and induction packs. As a Personal Assistant at the Council for the Development of Cambodia, I provided high-level administrative and executive support to the Chancellor. This included managing confidential documents, schedules, and inboxes, as well as coordinating over 10 meetings weekly. I also drafted and edited official correspondence and reports.
Key Differentiators
My unique experience as a co-owner and manager of hospitality venues has given me a holistic perspective on business operations. I have a knack for process improvement, which is one of my key strengths. I streamlined the onboarding system at YAIYA Hostel to reduce check-in times by 40% and implemented cost-control inventory systems at Nest Beach Club that reduced monthly waste by 20%. I am also proficient in remote administration tools like
Google Workspace, Trello, Slack, and ChatGPT. As an English Conversation Teacher at Cambly, I delivered over 1,000 hours of online sessions with 5-star reviews , demonstrating my ability to adapt to flexible schedules across different time zones.