Empathy in every interaction, efficiency in every operation

My Story: From Hospitality to Human Resources
I'm an empathetic and dependable professional with over five years of global experience in customer service, guest support, and executive administration. My career has been a journey from co-owning and managing high-volume hospitality venues to providing high-level administrative support, all while honing my skills in human resources and administration. My goal is to bring my unique blend of business acumen, process improvement skills, and personal values to a dynamic team.

My Journey and Professional Values
My story really begins in Cambodia, where I co-owned and managed two hospitality venues: YAIYA Hostel and Smoothie Bar and Nest Beach Club + Beach House. I wore many hats, from handling day-to-day guest relations and achieving a

95% guest satisfaction rating to leading a team of over 25 staff. This experience taught me the value of empathy and clear communication. I learned how to calmly resolve conflicts and handle guest complaints, all while maintaining a high satisfaction rating. My time in hospitality also ingrained in me a deep appreciation for efficiency. I love finding ways to make things run smoother, which is how I managed to reduce check-in times by

40% by creating a streamlined onboarding system and cut monthly waste by

20% with a new inventory system.

After my time in hospitality, I transitioned to roles where I could apply my administrative and human resources skills. As a Personal Assistant to the Chancellor for the Council for the Development of Cambodia, I managed confidential documents and coordinated over 10 meetings weekly. Later, as a Human Resources and Administration Assistant at SilvaCare, I maintained detailed records for over 80 employees and developed a new file system that cut retrieval time by

50%. These experiences taught me the importance of meticulous record-keeping and supporting a team from behind the scenes.


Personal Life and Hobbies
When I'm not working, I love spending time in nature, whether it's going for walks or just being outside. It helps me stay centered and focused. I'm also passionate about Pilates, which I have been practicing for 10 years. The discipline and mindfulness required for Pilates reflect my professional approach: staying calm under pressure and always striving for clarity and control. My experiences, both professional and personal, have made me a dependable professional ready to support any team with emotional intelligence and technical know-how.

Work Terms

Hours of Operation
I am flexible and happy to work within any time zone and hours, including day, evening, or overnight, to best suit your team's needs. I am based in Cambodia, and my schedule can be adapted to accommodate global operations.

Payment Terms
I can receive via a UK bank account or a Cambodian bank account.

Preferred Communication
My preferred methods of communication are WhatsApp or phone call. I am also comfortable using other platforms as required.