LATAM HR Service Delivery and HR Operations leader with 10+ years of experience driving scalable, employee-centric HR services across Latin America and the US. Proven track record in building and optimizing multicountry HR Shared Services models, defining and managing SLAs and KPIs, and delivering consistent, high-quality HR operations at scale.
Experienced in partnering with HRBPs, Global Centers of Excellence, business leaders, and external vendors to ensure service excellence, regulatory compliance, and alignment with business priorities. Strong background in HR technology and digital transformation, leading large-scale implementations and optimizations across Workday, SAP SuccessFactors, ADP, and integrated payroll ecosystems.
Known for a data-driven, human-centered approach to HR operations, combining analytics, process improvement, and automation to enhance employee experience, operational efficiency, and risk management in fast-paced, matrixed, multicountry environments.