I am a military veteran with 13 years of training as a Customer Service Support technician. Some examples of what I did while serving abroad are given below: Title: Section Manager, Defense Intelligence Support Office Objective: Manage user/hardware assets of the organization. Tasks Accomplished: >>> Removed 35 gigabytes of outdated data keeping file storage space to mandated levels which ensured Intelligence Community availability of classified work space. Location Near: Iraq (address remains undisclosed) Title: Section Manager, Defense Intelligence Support Office Objective: Manage user/hardware assets of the organization. Tasks Accomplished: >>> Processed over 900 customer support requests during Operation NEW DAWN using Remedy, PKI software, and various network administration tools to support over 5,000 users, exceeding the Enterprise 89% target customer satisfaction rate by 3%.