Computer technician with more than 7 years of experience in the different branches of IT, specialized in office, used to work for goals and deadlines, highly professional: ? SERVICE DESIGN PORTFOLIO (ITIL). ? CATALOGUE DESIGN SERVICES (ITIL). ? IMPLEMENTATION OF BEST PRACTICES FOR INFORMATION TECHNOLOGY DEPARTMENT (ITIL). ? IMPLEMENTATION OF BEST PRACTICES FOR INFORMATION TECHNOLOGY INFRASTRUCTURE CAPACITY (ITIL). ? IMPLEMENTATION OF BEST PRACTICES FOR COMPUTER EQUIPMENT INVENTORY (ITIL). ? PROJECT MANAGEMENT ? IMPLEMENTATION OF BEST PRACTICES FOR CONFIGURING COMPUTER EQUIPMENT (ITIL). ? IMPLEMENTATION OF BEST PRACTICES FOR MAKING CHANGES IN INFORMATION TECHNOLOGY INFRASTRUCTURE (ITIL) ? IMPLEMENTATION OF HELPDESK FOR COMPANIES. ? CREATING POLICIES FOR INFORMATION TECHNOLOGY. ? BUILDING SERVICE LEVEL AGREEMENTS. ? ENGLISH LEVEL - ADVANE ? MICROSOFT OFFICE - AVACE ? PERSONNEL MANAGEMENT ? MICROSOFT SERVER ADMINISTRATOR ? POWER APPS ? INFOPATH ? OFFICE 365