Microsoft certified IT Engineer, with 3 years of relevant experience with the ability to provide leadership in customer service on behalf of the IT Team. Goal-driven professional with over all 10 years’ record, who is responsible for handling back-end infrastructure support as well as advanced level support of service requests in a professional & timely manner, managing the activities and responsibilities of the IT helpdesk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.