I am an IT helpdesk expert with over 8 years of customer support experience, I provide assistance via phone calls, emails and remotely, I speak fluent English and French. My last work: I was a Quality Control (QC) specialist in the Helpdesk department of ISON technologies; we provided IT support for Airtel in 14 countries in Africa under Wipro. My duties as a quality control specialist were to monitor the way work is done by engineers. If calls were picked correctly if clients were assisted correctly via phone calls, emails, or remotely within our SLA, if tickets were correctly raised (incident tickets or service request), if mails received were handled on time and correctly, I trained new engineers on how to assist our clients, I prepared SOP’s (standard operating procedure) to guide our engineers on how to assist or to handle all technical issues .weekly and monthly I published QC reports