I have a Bachelor’s degree in Computer Engineering and an ITIL v3 Foundation 2011 certified. I have 7 years of experience in the IT sector with a total of 11 years working experience. I have a vast knowledge in customer service and technical support field. I do well in a fast paced environment, very flexible and have a solid experience in customer service and technical support field supporting the following industries: Telecommunication, Oil and Gas, Energy and Utilities, and Material Handling. My expertise includes service request management, incident management, problem analysis, hardware troubleshooting, software installation and diagnostics, and computer builds and repairs.