Having 6 Years of experience and specialized in Messaging & Collaboration Environment. Passed Microsoft AZ-900 Exam Messaging Servers: O365/Exchange 2016 servers Microsoft Teams Administration
Being a Sr.System Engineer, handling all day to activities like sending health check reports to customers and taking care of user Teams related issues. Handling Mailbox Migrations from On-premises to Office 365 and vice versa. Handling Post migration issues like dual mailboxes, License and Mailbox Sync issues Handling Mailbox permission issues like calendar sharing, shared mailbox and Full mailbox access issues. Troubleshooting Mail flow and NDR issues. Trouble shooting SMTP relay issues and work with users to resolve Email issue. Working on Skype Federation requests & Skype login issues. Creating changes and getting approval as per ITIL process. Handling patching activities. Managed end-to-end administration of Microsoft Teams Configured and maintained Teams policies Implemented governance and lifecycle Monitored Teams usage and performance. Automated administrative tasks using PowerShell scripts Integrated third-party apps and Microsoft 365 services Led Teams migration and onboarding projects Configured Teams voice calling and direct routing Provided Tier 2/3 support for Teams-related issues Trained end-users and IT staff Applied security and compliance policies