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Operations Management

TECHNOLOGYI can help ensure you implement the right tools and processes for your business goals while building a thriving, customer-focused culture:- Operational effectiveness - Account management strategies- Customer lifecycle and engagement strategies- CRM design and implementation- Stakeholder & customer communications- Process implementation for key business practices to improve efficiency and execution- Employee engagementPROPERTY MANAGEMENTDelivering exceptional service to your residents can reduce turnover, increase referrals and build a more marketable reputation. I offer complete Resident Services consulting for multi-family assets and portfolios up to 10,000 units: - Help Desk and Work Order tracking & response- Call Center and Resident Service department design- Resident Portal design & implementation- Skills training for Resident Services Associates- Resident newsletters and landlord-tenant communications- Proficient in San Francisco Rent Control & Housing L

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$75/hr Ongoing

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TECHNOLOGYI can help ensure you implement the right tools and processes for your business goals while building a thriving, customer-focused culture:- Operational effectiveness - Account management strategies- Customer lifecycle and engagement strategies- CRM design and implementation- Stakeholder & customer communications- Process implementation for key business practices to improve efficiency and execution- Employee engagementPROPERTY MANAGEMENTDelivering exceptional service to your residents can reduce turnover, increase referrals and build a more marketable reputation. I offer complete Resident Services consulting for multi-family assets and portfolios up to 10,000 units: - Help Desk and Work Order tracking & response- Call Center and Resident Service department design- Resident Portal design & implementation- Skills training for Resident Services Associates- Resident newsletters and landlord-tenant communications- Proficient in San Francisco Rent Control & Housing L

Skills & Expertise

Account ManagementChemistryConsultingCustomer SatisfactionCustomer ServiceDesignEvent PlanningLeadershipManagementMarketingNewslettersProperty ManagementTraining

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