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Operations Management

TRAINING & DEVELOPMENTDesign and facilitate curricula *Customer service, mgmt/supervisory, time mgmt, team building, communication, etc.*1-on-1 coaching, individual performance plans and leadership assimilationTALENT MANAGEMENTDevelop and execute strategy focused on performance and retention.*Develop and lead full-cycle talent acquisition plans*Sourcing, interviewing and placement*Average 97% retentionBENEFITSPlan analysis, planning, design, adoption and administration*Designed and administered all DC, DB, health & welfare and supplemental plans*Restructured plans yielding improved benefits and reduced client cost*Manage regulatory compliance (i.e., ERISA) including VCRsEMPLOYEE & LABOR RELATIONSLead and participate in collective bargaining, dispute resolution and regulatory charge dispositions.*Represent clients in EEOC, NLRB, DOL (fed and state) and other agency charges*Represent clients in labor disputes, grievances and collective bargaining*Draft CBA, MOA, LOU, settleme

Skills & Expertise

AnalysisArbitrationBankruptcyBenefitsBusiness ConsultingCoachingCollective BargainingConsultingCorporateCorporate DevelopmentCustomer ServiceDesignDispute ResolutionEmployee HandbooksHealthInterviewingLabor DisputesLeadershipManagementRisk AssessmentTraining

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