We are 3 brothers like friends running a home-based call center. We all have 3+ years of working experience in many different cold-calling outbound call centers all over the USA and CANADA. Our team/individuals have the following attributes:
Managing large amounts of inbound and outbound calls promptly.
Following “scripts” when handling different topics.
Identifying customers’ needs, clarify information, research every issue, and providing solutions.
Informs clients by explaining procedures; answering questions; providing information.
Seize opportunities to upsell products when they arise.