I help e-commerce and SaaS businesses stop losing customers to slow or missed chat replies.
With 1+ year of experience as a Customer Support Advisor at Concentrix (supporting a major Amazon account), I specialize in live chat, support messages, and ticket management. I maintain response times under 2 minutes and high customer satisfaction scores.
What I offer:
· Live chat & support messages (English, French)
· Fast, professional, and empathetic communication
· Ticket management and complaint resolution
· Customer satisfaction (CSAT) and follow-up
Why work with me?
· Recognized as one of the top agents at Concentrix for customer satisfaction
· I learn new tools quickly and adapt to your brand tone
· Reliable, responsive, and focused on your customers' happiness
· Available 7 days a week, including evenings and weekends
Tools I work with:
· Shopify Inbox, Zendesk, Intercom, Freshchat, Discord, Telegram
Message me before ordering to discuss your ne
eds. I'm here to help!