Customer Support Specialist for E-commerce | Fast Response, 24/7 Availability
I help e-commerce and SaaS businesses stop losing customers to slow or missed chat replies.
With 1+ year of experience as a Customer Support Advisor at Concentrix (supporting a major Amazon account), I specialize in live chat, ticket management, and written customer support. I maintain response times under 2 minutes and high customer satisfaction scores.
馃挕 What I offer :
- Live chat support & customer care (English, French)
- Fast, professional, and empathetic communication
- Ticket management and complaint resolution
- Customer satisfaction (CSAT) and follow-up
馃敼 Why work with me ?
- Recognized as one of the top agents at Concentrix
- I learn new tools quickly and adapt to your brand tone
- Reliable, responsive, and focused on your customers' happiness
- Available 7 days a week, including evenings and weekends
馃搶 Tools I work with : Shopify Inbox, Zendesk, Intercom, Freshchat, Discord, Telegram.
Message me before ordering to discuss your needs. I'm here to help !
Work Terms
馃搮 Availability :
路 Available 7 days a week, including evenings and weekends
路 Fast replies, usually under 2 minutes
路 Time zone : UTC+3 (Madagascar)
馃挵 Payment :
路 Hourly rate : $15/hour
路 Minimum budget : $25
路 Payment is handled securely via the platform
路 Monthly retainers available for ongoing support
馃摡 Communication :
路 Preferred contact : Guru messages (for project discussions)
路 I respond within 1-2 hours during business hours
路 Clear, professional, and transparent communication
馃敡 Process :
1. Discuss your needs and requirements
2. Agree on scope and timeline
3. Start the project
4. Deliver high-quality support
5. Follow-up and adjustments if needed
馃搶 Additional notes :
路 I'm open to long-term collaborations
路 I can adapt to your brand tone and guidelines
路 I learn new tools quickly if needed