Over the last 10 years, I worked within BPO/KPO/Software industry environments. Utilizing my client and people management skills, I have consistently executed and driven service delivery. My core competencies lie in the following: • Data Analysis/Data Entry • Tapping Revenue Leakages • Did order management via emails • Avoiding Truck Rolls • Planning of utilization of manpower in various projects • Manage Clients by addressing transactional/daily issues/concerns or process changes • Conducting weekly productivity & performance reviews with Team • Managing the inter-departmental co-ordination to manage day to day operations. • Conduct Root Cause analysis & develop corrective action plans on missed metrics. • Responsible for publishing daily and monthly MIS and different reports related to day to day work • Initiate new ideas, translate/implement best practices to enhance Process Improvements