I am a polite, responsible and hardworking individual, I have over 6 years of experience working with world class customer service companies such as Sitel and Convergys, I have worked with many different accounts including banks, telecommunication services and technology companies. I have developed analytical skills that allow me to deliver the proper answer to various problems within the Quality Assurance scope, I have analyze data from several channels: phone, email and chat. I have also participated on community management teams. You may also want to know that I'm a team player, I'm disciplined and a fast learner, I'm sure I'll be a great asset for your team. Looking forward hearing from you.