Hi,

Current role. Real-Time Analyst

• Real-time monitoring using CRM is what we used. We have company tools where we update schedules, and collect and extract data on a daily basis. Sending reports in a timely manner and communicating with the Operations to target the metrics and broadcast the Client's needs. Real-time monitoring using CRM is what we used. We have company tools where we update schedules, and collect and extract data on a daily basis. Sending reports in a timely manner and communicating with the Operations to target the metrics and broadcast the Client's needs.

• Skills· English · Daily Reports · Analytical Skills · Teamwork · Customer Satisfaction · incontact · Five9 · Workforce Management · Customer Experience · Microsoft Outlook · Microsoft Excel