Provide sales support to field sales staff. Generate price quotes, process orders, and assist with client inquiries and problem solving and issue resolution.  Interact directly with clients and partners to assist with providing solutions to solve business concerns.

Designed, delivered, and managed service improvement plans, customer satisfaction scorecards, and overall relationship management strategy for global accounts with headquarters in North America. Facilitated client governance review and stewardship meetings with global client executives.

Managed and grew account base of Fortune 500 firms across multiple sectors of the company’s top strategic customers. Built and enhanced brand recognition through the sales and contract services lines of business.

Provided direct service to the company’s strategic account base comprised of their top 100 customers. Managed customer relationship and quality assurance initiatives through a focus on the planning, coordination, and navigation of product and service delivery, use, and issue resolution.