have over 5 years of experience in the BPO industry. Throughout my career, I've worked in various roles including customer service, chat support, emails and back office which has helped me build a strong foundation in communication a problem solving and a client handling.
I've had the opportunity to work with voice and non voice process serving clients from different regions, including the US and AU in experience in working under pressure meeting KPI's and delivering excellent customer experiences, I'm also proficient with tools like CRM system ticketing platforms and other productivity tools.
What drives me in this field is the opportunity to help people while also improving process that lead to better customer satisfaction and business result