We deliver continuous improvement, enabling organisations to deliver excellent outcomes for their customer How does an organisation get things done, end to end? Our Service Design helps you define this, taking into account the customers, employees, processes, and technologies to ensure that you are in the best possible place to deliver the outstanding service that your customers are looking for. Our approach is based on systems thinking and treating an organisation as an ecosystem, tying it to the strategy that the firm adopts. We don’t just look at a single transition from one state to another, but the continualevolution and revolutionising of the firm’s strategy and resource organisation to do things in a new and improved way Develop you and your organisation What we do for you can be grouped into four key areas of activity: 1. Enabling you to understand your customers more through customer journey mapping. 2. Blue-printing as-is processes to understand current end-to-end landscape, processes, and underlying technology which inform identification of pain points, needs, potential solutions, and a to-be blue-print. 3. Creating a roadmap of transitions from one horizon to the next with a backlog of items that need to be completed for the first service design horizon. 4. Managing the impact on the organisation with a change plan to ensure that each service design horizon sticks and the continual change and progression is built-upon. Through these we develop you and your organisation, to continually deliver excellent outcomes.